Shipping & Returns

Shipping & Returns Policy

Beauty By Lizy reserves the right to update this policy as necessary. Any changes will be published on our website and take immediate effect.
If you do not agree with this policy, you are deemed to have waived the use of services provided by Beauty By Lizy.
All buyers and suppliers using Beauty By Lizy services agree to these rules. In case of conflict, Beauty By Lizy's policy prevails over any supplier's policy.
Suppliers may publish their own Return & Refund Policy on the product detail page.

Before shipment, buyers may request an order cancellation via:
1. The "Request Refund" button in the Beauty By Lizy Buyer Center.
2. Contacting Beauty By Lizy Customer Service.
Exceptions: Some suppliers may not allow cancellations before shipment. If an order is canceled due to lack of stock or other reasons, the supplier has the right to cancel and issue a refund.

Buyers must file a Return & Refund request within 30 days of delivery unless otherwise specified by Beauty By Lizy.
If the request is submitted after the allowed period, the supplier reserves the right to deny after-sales services.

Refund Request Timing	Beauty By Lizy Policy
After the processing time expires	The order will be refunded.
Within the processing time	The supplier has 3 business days to process the request.
Supplier fails to process the request within 3 business days	Beauty By Lizy will issue the refund.

Refund Request Timing	Beauty By Lizy Policy
After the order has shipped	The supplier has 10 business days to process the request.
Supplier fails to process the request within 10 business days	Beauty By Lizy will issue the refund.

If the buyer receives damaged or incorrect goods and submits valid proof (photos/videos), the supplier must:
- Provide a prepaid return label within 3 business days.
- Refund the order once the tracking shows "In Transit" on the logistics website.
Defective Products (damaged packaging, missing or incorrect items, or quality issues):
- The supplier must review the proof within 3 business days.
- If valid, the supplier must either:
  - Provide a prepaid return label and refund when tracking shows "In Transit."
  - Issue a refund without requiring a return within 3 business days.
Non-Defective Remorse Returns (Buyer's regret):
- The supplier may accept or reject the return based on their policy.
- If accepted, a restocking and repacking fee (max 35% of order total) may apply.
Warranty Policy:
- Suppliers are not required to provide a warranty unless stated in their product listing.

Circumstance	Action Required
Goods Returned in Transit	Supplier must refund within 3 business days of the refund request. If redelivery is requested, it must be processed within 5 business days.
Goods Destroyed in Transit	If logistics confirm the order was destroyed, the supplier must issue a refund within 3 business days or redeliver within 5 business days.
Wrong Shipping Address Provided by Buyer	Buyer must contact the supplier or Beauty By Lizy customer service for correction before shipment. If shipped:

The buyer must contact the logistics provider for correction.
If undeliverable, the buyer may return the product at their own expense. If returned in good condition, the supplier must refund or redeliver within 3-5 business days.
If correction/return is not possible, the buyer bears the loss. |

Issue	Policy
Invalid tracking number	If Beauty By Lizy verifies the tracking number is incorrect and the supplier fails to provide the correct one within 4 business days, the order will be refunded.
Tracking not updated for 7+ business days	If no tracking updates occur within 7 business days (except for holiday periods or extreme conditions), the supplier must issue a refund within 3 business days.
Shipping delay exceeding 10 days beyond estimated delivery time	If the supplier fails to provide an update, the buyer may request a refund, which must be issued within 3 business days.

If buyers are unsatisfied with the resolution of their Return & Refund request, they may open a dispute through Beauty By Lizy.
For issues caused by holidays, natural disasters, or pandemics, Beauty By Lizy will work with buyers and suppliers to resolve disputes in a timely manner.

Final Decision: Beauty By Lizy will determine whether the evidence provided is valid in any dispute.
Refund & Redelivery Timeframe:
- Refunds must be processed within 3 business days after approval.
- Redelivery must be initiated within 5 business days after approval.
Buyers should act promptly to avoid missing the deadline for submitting refund requests.